Performance Contracting in After-Sales Service Supply Chains

By Sang‐Hyun Kim, Morris A. Cohen, Serguei Netessine. Management Sciences, 2007

541 citations recorded by the source corpus.

Subfields: Management Information Systems, Safety, Risk, Reliability and Quality, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/19bb4e7c59ba3806f0b3fffa04c49ebae22b88a9

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In Management Information Systems

In Safety, Risk, Reliability and Quality

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Citations in the corpus

Supply chain outsourcing under exchange rate risk and competition (2011, background): “Kim, Cohen, and Netessine [22] studied performance-based contracting in after-sale supply chains where the decision makers behaved under the MV assumption.”
Industry 4.0: a supply chain innovation perspective (2020, background): “Consequently, the provider becomes liable for the value in use to the customer, which results in reallocating risk, thereby benefitting both parties (see Kim, Cohen, and Netessine 2007).”
Revisit of AAA Excellence of Global Value Chains: Robustness, Resilience, and Realignment (2020, unknown): “Kim, Cohen, and Netessine (2007) introduced a multi-task principal-agent model to support resource allocation and used it to analyze commonly observed contracts.”
Service, services and products: rethinking operations strategy (2009, methodology): “PBL is intended to align incentives (Snir, 2001) and to encourage the supplier to manage the asset and associated spares and services so as to maximise performance and minimize costs, rather than depend on (separate) high-margin spares sales for its profits.”
Servitization: Disentangling the Impact of Service Business Model Innovation on Manufacturing Firm Performance (2013, unknown): “These findings contribute to the servitization literature (Fang et al., 2008; Guajardo et al., 2011; Kim et al., 2007; Neely, 2008; Suarez et al., 2011) by illuminating the process of value creation through servitization from the perspective of the manufacturer-turned-service provider, offering insi”
Product biographies in servitization and the circular economy (2017, unknown): “, 2009) and agency theory (Kim et al., 2007) to understand how the change in ownership structure alters incentives in the ‘servitized’ relationship.”
Understanding service uncertainties in industrial product–service system cost estimation (2011, background): “the customer and the service providers are driven by a different set of activities compared to those in traditional contracts, due to the transfer of risks and uncertainties, through new service and support responsibilities [ 59 ].”
Performance-based contracting: a literature review and future research directions (2015, background): “Comparison with disciplines such as Operations Research, Engineering and Healthcare and Social Welfare (Chennamaneni and Desiraju 2011; Kim et al. 2007; Kearney et al. 2010) shows that OSM research underplays how risk attitudes of buyers and suppliers impact on contract design choices (see Selviarid”
Performance-based contracting in service supply chains: a service provider risk perspective (2014, background): “The design of performance-based payment systems shapes the extent of incentive alignment (Kim et al., 2007) by determining the mix and intensity of bonuses and penalties and how these are linked to minimum and maximum performance standards (Sols et al.”