The Support Economy: Why Corporations Are Failing Individuals and the Next Episode of Capitalism

By D. Wolfe. 2004

114 citations recorded by the source corpus.

How researchers see this paper

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Value network analysis and value conversion of tangible and intangible assets (2008, background): “Shoshana Zuboff (2002) drew a bit closer to the network value question in The Support Economy with her brief discussion of intangibles in federated support networks.”
The Ethical Economy of Customer Coproduction (2008, background): “The result has been, in Ronald Inglehart’s words, “a declining confidence in religious, political and even scientific authority [and] a growing mass desire for participation and selfexpression” (Inglehart 1997, 96; Zuboff and Maxmin 2002).”
Inversions of service-dominant logic (2014, background): “The pervasive and expanding influence of this ‘‘old enterprise logic’’ (Zuboff and Maxmin, 2002) managerial model was evident in development and growth of business subdisciplines and related courses, such as marketing management, services management, human resource management, customer management,…”
Organizational Success and Worker Dignity: Complementary or Contradictory?1 (2004, methodology): “These relations are analyzed with a unique data set on organizational practices, managerial behavior, and work-life experiences from 204 Englishlanguage organizational ethnographies.”