Capability antecedents and performance outcomes of servitization
By Rui Soucasaux Sousa, G. D. Silveira. 2017
166 citations recorded by the source corpus.
Subfields: Management Information Systems, Marketing, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/1598bbd8776b9f0813308f78f759f951bdf8baca
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Management Information Systems
In Marketing
- Vinit Parida
- David Sjodin
- Lina Linde
- Marko Kohtamäki
- Anmar Kamalaldin
- Yongyi Shou
- Kee-Hung Lai
- Weijiao Wang
In Organizational Behavior and Human Resource Management
- David Sjodin
- Vinit Parida
- Lina Linde
- Marko Kohtamäki
- Anmar Kamalaldin
- Yongyi Shou
- Kee-Hung Lai
- Weijiao Wang
Citations in the corpus
- The impact of servitization on firm performance: a meta-analysis (2018, methodology): “(2) Service offering is closely related with the extent of service provisions from manufacturing firms, which implies the efforts in service business made by manufacturing firms (Kohtamäki, Partanen, Parida and Wincent, 2013; Sousa and Silveira, 2017).”
- Transforming provider-customer relationships in digital servitization: A relational view on digitalization (2020, background): “This is so because digital services require providers to take on greater responsibility for the core processes of the customer (Lerch & Gotsch, 2015) by shifting from transactional to relational interaction (Reim, Sjödin, & Parida, 2018; Sousa & da Silveira, 2017).”
- Relational governance strategies for advanced service provision: Multiple paths to superior financial performance in servitization (2019, background): “Advanced services are defined as complex combinations of products, services, software, supporting processes, and knowledge, working together to achieve the outcomes desired by the customer (Baines et al., 2017; Salonen et al., 2017; Sousa & Silveira, 2017).”