Intelligent systems in tourism: a social science perspective

By Ulrike Gretzel. 2011

374 citations recorded by the source corpus.

Subfields: Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0ff284629c17b5bad395ebdb178d29d1cead8d4c

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In Sociology and Political Science

Citations in the corpus

Tourists’ Attitudes toward Proactive Smartphone Systems (2016, background): “Specifically, the emergence of social media and mobile technology drives an emphasis in real-time integration of tourist insights and behaviors into strategic destination marketing efforts (e.g., Gretzel 2011; Mistilis, Buhalis, and Gretzel, forthcoming).”
Smart destinations and tech-savvy millennial tourists: hype versus reality (2019, background): “Besides, according to Anuar & Gretzel (2011), benefits for tourists (i.e. more personalised experiences) may mediate their privacy concerns together with other factors such as their age and travel experience, among other personal characteristics.”
Smart tourism: foundations and developments (2015, background): “…physical and governance dimensions of tourism are entering the digital playing field, new levels of intelligence are achieved in tourism systems (Gretzel 2011), the fabric of the industry is yet again changed and the ways in which tourism experiences are created, exchanged, consumed and shared…”
Smart City and Smart Tourism: A Case of Dubai (2017, background): “A smart tourism destination is characterized by a high level of innovation and facilitation using higher order technology and interfaces [14,18].”
Information technology and consumer behavior in travel and tourism: insights from travel planning using the internet. (2015, background): “Obstacles that have been frequently cited and studied in literature such as lack of trust and credibility, poor usability, and lack of personalized services in online communication seem to have been overcome by various improvements in website design, security measures, as well as increasingly “smart”
A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism (2020, background): “Gretzel (2011) conducted a review of the roles and impacts of intelligent system in tourism, although the researcher did not focus solely on artificial intelligence.”
Smart Tourism Destinations (2014, background): “From a tourism perspective, ICT could contributes in terms of generating value-added experiences for tourists, while also improving efficiency and supporting process automation for the related organisations (Werthner 2003 as cited in Gretzel 2011).”
Marketing robot services in hospitality and tourism: the role of anthropomorphism (2019, background): “Autonomy, critical to the notion of any intelligent system and therefore of a robot (Gretzel, 2011), helps distinguish among devices that make decisions with or without human input.”
Intelligent tourism recommender systems: A survey (2014, background): “(2012), Gyorodi et al. (2013), Kurata and Hara (2013) and Ruotsalo et al.”
Smart technologies for personalized experiences: a case study in the hospitality domain (2015, background): “In the context of tourism, intelligent systems have been framed as autonomous systems that anticipate user needs and encompass comprehensive and specific knowledge adaptable to consumer input (Gretzel 2011).”