Personalization versus Privacy: An Empirical Examination of the Online Consumer’s Dilemma

By Ramnath K. Chellappa, Raymond G. Sin. Inf. Technol. Manag., 2005

1,107 citations recorded by the source corpus.

Subfields: Information Systems and Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/0fde1bbe5ccb8ffcc9dcc4ae9f03d27b871903b5

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In Information Systems and Management

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Citations in the corpus

Explaining the user experience of recommender systems (2012, background): “Privacy concerns may reduce users’ tendency to disclose personal information (Teltzrow and Kobsa 2004; Chellappa and Sin 2005; Berendt and Teltzrow 2005; Ackerman et al. 1999).”
Privacy, Trust, and Self-Disclosure Online (2010, background): “…is that many of the studies of privacy concern and behavior have measured reported disclosure or intended disclosure rather than actual behavior (e.g. Chellappa & Sin, 2005, Malhotra, Kim, & Agarwal, 2004), although when actual behavior is measured, the same pattern of results often emerges…”
The Personalization Privacy Paradox: An Empirical Evaluation of Information Transparency and the Willingness to be Profiled Online for Personalization (2006, background): “…prior studies have examined the likelihood of consumers partaking in online personalization from a purely consumer characteristic standpoint (e.g., Chellappa and Sin 2005), this paper studies both consumer characteristics and past consumer experiences in the context of privacy concerns, and their…”
Impact of Trust and Privacy Concerns on Technology Acceptance in Healthcare: An Indian Perspective (2020, positive): “These attributions have also been concluded and validated empirically in various models [95], [21]; [35].”
Factors Affecting Bloggers' Knowledge Sharing: An Investigation Across Gender (2011, background): “For instance, users’ online privacy concerns have been found to be negatively associated with their decision to provide personal information to a Web site [23].”
Information Privacy Research: An Interdisciplinary Review (2011, background): “…consumers would perform a risk–benefit analysis to assess the outcomes they would face in return for the information, and respond accordingly (Chellappa and Sin 2005; Culnan 1993; Dinev and Hart 2006; Hann et al. 2008; Hui et al. 2006; Milne and Gordon 1993; Milne and Rohm 2000; Xu et al.…”
The Effect of Online Privacy Information on Purchasing Behavior: An Experimental Study (2011, background): “In such cases, people readily accept trade-offs between privacy and monetary benefits (Hann et al. , 2007) or personalization (Chellapa and Sin, 2005).”
The privacy-personalization paradox in mHealth services acceptance of different age groups (2016, background): “Among the limited studies on this issue, Chellappa and Sin (2005) have partially narrowed the research gap, in examining how consumer attributes, such as privacy concerns and scope for personalization, affect the likelihood of the adoption of personalized services.”
Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence (2021, background): “When users perceive to not have anything to hide, they hope to receive personalised advertisements in exchange which, in turn, incentivise the usage of the technology (Chellappa & Sin, 2005; Taddicken, 2014).”
Online Trust: State of the Art, New Frontiers, and Research Potential (2009, background): “For example Kelly's Blue Book and Edmonds are often used to support auto purchase decisions, but companies and dealers also maintain extensive sites.”