Conceptualizing Web site quality and its consequences in the lodging industry

By Miyoung Jeong, Haemoon Oh, M. Gregoire. 2003

358 citations recorded by the source corpus.

How researchers see this paper

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An Empirical Study of an Online Travel Purchase Intention Model (2012, background): “For example, Jeong, Oh, and Gregoire (2003 ) studied the role of information quality and suggested that information satisfaction is a powerful determinant of behavioral intention.”
e-GovQual: A multiple-item scale for assessing e-government service quality (2012, background): “Ease of use is defined as how easy the Web site is for citizens to interact with.”
The Impact of Website Quality Dimensions on Customer Satisfaction in the B2C E-commerce Context (2007, background): “(2003) further indicated that customer satisfaction plays a crucial role for long-term welfare of the online retailer.”
Factors affecting the online travel buying decision: a review (2009, background): “The proposed scale can consolidate three dimensions of web site usability (Law and Ngai, 2005) and two dimensions of web site quality in Jeong’s study (Jeong et al., 2003).”
Analysis of satisfiers and dissatisfiers in online hotel reviews on social media (2016, background): “Second, it is also home to a large number of lodging businesses representing a diversity of hotel classes ranging from luxury, upscale, and mid-scale, to economy (Jeong et al., 2003).”