Service Quality, Satisfaction, and Behavioral Intention Among Forest Visitors

By Joohyung Lee, A. Graefe, R. Burns. 2004

242 citations recorded by the source corpus.

Subfields: Cultural Studies, Organizational Behavior and Human Resource Management, Public Health, Environmental and Occupational Health

View Paper: https://www.semanticscholar.org/paper/0cc59f802a822ecac6cc2a9ea9c25aeebe213483

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In Cultural Studies

In Organizational Behavior and Human Resource Management

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Citations in the corpus

The Interrelationship between Sport Event and Destination Image and Sport Tourists' Behaviours (2007, background): “In the tourism literature, satisfaction has been a strong predictor of behavioural intentions in the post-trip phase (Baker & Crompton, 2000; Bigne et al., 2001; Rittichainuwat et al., 2002; Lee et al., 2004) when individuals evaluate overall trip experiences (Chon, 1989).”
The Importance of Quality, Satisfaction, Trust, and Image in Relation to Rural Tourist Loyalty (2008, methodology): “So, in this model perceived quality is included as an antecedent of satisfaction as suggested in previous research (e.g., Lee et al., 2004; Setó, 2003; Zeithaml et al.).”
The influence of experiential marketing and activity involvement on the loyalty intentions of wine tourists in Taiwan (2012, background): “Although satisfaction plays a mediating role between loyalty intentions, and service quality (e.g. Lee et al., 2004), destination image (e.g. Lee, 2009), attitude (e.g. Lee, 2009), emotion (e.g. Tsaur et al., 2006) and brand experience (Brakus et al., 2009), this study investigated a unique…”
Credibility of online reviews and initial trust (2012, background): “The first and most obvious strategy is that managers should try to minimise the presence of negative online reviews through maintaining a high level of service quality (e.g. Babin et al., 2005; Kassim and Abdullah, 2010; Lee et al., 2004) and providing well-managed recovery strategies (e.”
Satisfaction (2006, background): “Lee, Graefe, and Burns (2004) found that service quality is an antecedent of satisfaction and satisfaction is a mediator between service quality and behavioral intentions.”
Service Fairness, Consumption Emotions, Satisfaction, and Behavioral Intentions: The Experience of Chinese Heritage Tourists (2013, background): “For example, Lee, Graefe, and Burns (2004) collected 395 on-site surveys in a forest, and they employed SEM to investigate the mediating role of satisfaction between service quality and behavioral intentions among forest visitors.”
Place attachment as a mediator of the relationship between nature-based recreation benefits and future visit intentions (2012, methodology): “attainment) scores on service quality in structural models to predict satisfaction and future behavioral loyalty (Lee, Graefe, & Burns, 2004 ; Lee et al, 2007 ).”
Predicting Behavioral Intentions of Active Event Sport Tourists: The Case of a Small-scale Recurring Sports Event (2010, background): “In the tourism literature, satisfaction has been shown to be a strong predictor of behavioral intentions in the post-trip phase (Baker & Crompton, 2000; Bigné et al., 2001; Rittichainuwat et al., 2002; Lee et al., 2004) when individuals evaluate overall”