The resource‐based view and value: the customer‐based view of the firm

By V. Clulow, C. Barry, J. Gerstman. 2007

126 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/0a8f55c54e74166d7492fc9bac792e1591640850

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Minna Pihlström
2. C. Kelleher
3. Anu Helkkula
4. Teresa Matos Fernandes
5. Mariana Cruz

Citations in the corpus

• Characterizing Value as an Experience (2012, background): “Within this view, value is seen to derive from the characteristics of the firm’s service offering or to stem from the activities of the service organization, as opposed to resulting from the service customers’ activities or efforts (Clulow, Barry, and Gerstman 2007).”