Identifying the complex relationships among emotional labor and its correlates
By D. Gursoy, Yasin Boylu, Umut Avci. 2011
90 citations recorded by the source corpus.
Subfields: General Health Professions, Social Psychology, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/07ff52529a0c2b06a760aa3e0c2985f415596d15
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In General Health Professions
In Social Psychology
In Sociology and Political Science
Citations in the corpus
- How Emotional Labor and Ethical Leadership Affect Job Engagement for Chinese Public Servants (2014, background): “On the positive side, it is linked to increased job satisfaction and task effectiveness (Ashforth & Humphrey, 1993; Gursoy et al., 2011; Guy et al., 2008; Hsieh et al., 2012), affective commitment (Seery & Corrigall, 2009), and psychological well-being (Pisaniello, Winefield, & Delfabbro, 2012;…”
- Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020, background): “Therefore, hospitality employees must display organizationally expected emotions during a service encounter even in handling difficult interactions with demanding hotel guests (emotional labor) (Gursoy et al., 2011; Lam & Chen, 2012).”