Call center employee personality factors and service performance

By Olukemi O. Sawyerr, S. Srinivas, Sijun Wang. 2009

114 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/03d1cd949bcc05ab2e0798301365275af34e6ff1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Susi Störmer
2. René Fahr

In Social Psychology

1. Susi Störmer
2. René Fahr

Citations in the corpus

• Individual determinants of work attendance: evidence on the role of personality (2013, background): “, 1997), train operators (Conte and Jacobs, 2003), clerical workers (Darviri and Woods, 2006), and call centre agents (LeBreton et al., 2004; Sawyerr et al., 2009).”