Jiraporn Surachartkumtonkun

Strategy and Management · 2013–2020

A researcher in the Science corpus: 3 papers; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Jiraporn Surachartkumtonkun trusts

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Justin Paul (in Strategy and Management)

Papers from Jiraporn Surachartkumtonkun's perspective

Ordered by how strongly the researchers Jiraporn Surachartkumtonkun trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  2. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  3. Multivariate Data Analysis (Technometrics)
  4. Customer betrayal and retaliation: when your best customers become your worst enemies
  5. The Presentation of Self in Everyday Life
  6. Common method biases in behavioral research: a critical review of the literature and recommended remedies. (Journal of Applied Psychology)
  7. Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
  8. Satisfaction: A Behavioral Perspective on the Consumer
  9. Ensuring greater satisfaction by engineering salesperson response to customer emotions
  10. When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (Journal of Marketing)

Their papers