R. Johnston
Strategy and Management · with Chadee · 2002–2013
A researcher in the Science corpus: 4 papers; trusts 3 researchers and is trusted by 2 researchers here, as inferred from the citation graph.
Subfields
- Strategy and Management — 10 citations into it
Whom R. Johnston trusts overall
Their strongest outbound trust, strongest first, inferred from their citations.
Who trusts R. Johnston overall
Papers from R. Johnston's perspective
Ordered by how strongly the researchers R. Johnston trusts endorse each paper. Same corpus, a different order for every researcher.
- Public Management Reform. A Comparative Analysis
- Public and Private Management: What's the Difference?
- The Service Profit Chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, and Value (Цепочка создания прибыли в сфере услуг: как ведущие компании связывают прибыль и рост с…
- Knowledge flows within multinational corporations
- The network as knowledge : Generative rules and the emergence of structure
- Defining and developing measures of lean production
- Competing through service: Insights from service-dominant logic
- The Future of Competition: Co-Creating Unique Value with Customers
- The service concept: the missing link in service design research?
- Learning to Walk Before We Try to Run: Adapting Lean for the Public Sector
Their papers
- Lean in UK Government: internal efficiency or customer service? (2013) — 116 citations
- Service productivity: Towards understanding the relationship between operational and customer productivity (2004) — 267 citations
- Relationships, the role of individuals and knowledge flows in the internationalisation of service firms (2003) — 131 citations
- The service concept: the missing link in service design research? (2002) — 844 citations