Service productivity: Towards understanding the relationship between operational and customer productivity

By R. Johnston, Peter Jones. 2004

267 citations recorded by the source corpus.

Subfields: Management Information Systems, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/1dc2f3d2296bca9137c1497b02b3ad6adddfbe15

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. P. Linna

Citations in the corpus

• Defining and measuring productivity in the public sector: managerial perceptions (2010, background): “Many researchers have claimed that in defining productivity, the basic concept of productivity should be seen as separate from its sister concepts, but for investigating services, the concept should again be widened (Vuorinen et al., 1998; Johnston and Jones, 2004).”