Carol F. Surprenant

2003

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 1 researcher here, as inferred from the citation graph.

Whom Carol F. Surprenant trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. A. Parasuraman

Who trusts Carol F. Surprenant overall

  1. M. Meuter

Papers from Carol F. Surprenant's perspective

Ordered by how strongly the researchers Carol F. Surprenant trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology
  2. Technology infusion in service encounters
  3. Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters
  4. Technology Readiness Index (Tri)
  5. Structural equation modeling with EQS : basic concepts, applications, and programming
  6. The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty
  7. Psychological Implications of Customer Participation in Co-Production
  8. Getting Return on Quality: Revenue Expansion, Cost Reduction, or Both?
  9. Return on Marketing: Using Customer Equity to Focus Marketing Strategy
  10. A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics

Their papers