Examining the effects of role stress on customer orientation and job performance of retail salespeople

By Dee K. Knight, H. Kim, C. Crutsinger. 2007

86 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/fdc3eaba2a4467e09d464e6aa5df69e914e09c0b

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Thomas L. Baker
2. Adam Rapp
3. Raj Agnihotri

In Organizational Behavior and Human Resource Management

1. Raj Agnihotri
2. Thomas L. Baker
3. Adam Rapp

Citations in the corpus

• Competitive intelligence collection and use by sales and service representatives: how managers’ recognition and autonomy moderate individual performance (2015, background): “In addition, Knight et al. (2007) propose a negative relationship between role conflict and customer orientation of retail salespeople.”