Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions

By W. T. Coombs, S. Holladay. 2009

237 citations recorded by the source corpus.

Subfields: Communication, Literature and Literary Theory, Social Psychology

View Paper: https://www.semanticscholar.org/paper/fa0b25c49f962f5fe77f965140b9a997c46af0b9

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Brooke Fisher Liu
2. Julia Daisy Fraustino
3. Yan Jin
4. Lucinda L. Austin
5. L. Men

In Literature and Literary Theory

1. Brooke Fisher Liu
2. Lucinda L. Austin
3. Yan Jin

In Social Psychology

1. Brooke Fisher Liu
2. Lucinda L. Austin
3. Yan Jin
4. L. Men

Citations in the corpus

• The Scared, the Outraged, and the Anxious: How Crisis Emotions, Involvement, and Demographics Predict Publics’ Conative Coping (2016, background): “…crisis emotions are studied, they are dominantly studied as outcomes to be managed as opposed to predictors of protective or coping behaviors (e.g., Coombs & Holladay, 2009; Kim & Cameron, 2011; Liu, Austin, & Jin, 2011), with some exceptions, particularly in the realm of disaster sociology (e.g.,…”
• Examining the Role of Social Media in Effective Crisis Management (2014, result): “These findings run counter to dominant crisis management theories, such as situational crisis communication theory (e.g., Coombs & Holladay, 2009), which do not distinguish the effect of crisis information form and source on publics’ acceptance of crisis messages, providing support for the SMCC…”
• How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model (2012, background): “For example, Coombs and Holladay (2009) noted that effect of media type on publics’ evaluation of crisis response strategies is minimal.”
• Stakeholder reactions to company crisis communication and causes (2010, unknown): “An extensive review located 16 studies (Coombs, 1999; Coombs & Holladay, 1996, 2008, 2009; Coombs & Schmidt, 2000; Dean, 2004; Griffin et al., 1991; Jorgensen, 1996; Menon, Jewell, & Unnnava, 1999; Lee, 2004, 2005; Siomkos, 1989; Siomkos & Kurzbard, 1994; Siomkos & Malliaris, 1992; Siomkos &…”
• How Disaster Information Form, Source, Type, and Prior Disaster Exposure Affect Public Outcomes: Jumping on the Social Media Bandwagon? (2015, background): “…organizations in crisis (Schultz et al., 2011), some emotional responses (Coombs & Holladay, 2009; Liu et al., 2011), likelihood of spreading negative word-of-mouth communication (Liu et al., 2013; Schultz et al., 2011), and assigning organizational blame for crises (Coombs & Holladay, 2009).”