Review: Information Technology and Organizational Performance: An Integrative Model of IT Business Value

By Nigel P. Melville, Kenneth L. Kraemer, Vijay Gurbaxani. MIS Q., 2004

3,775 citations recorded by the source corpus.

Subfields: Management Information Systems, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/fa02855ba4688a077b22607f420f5be7fd4f9139

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In Management Information Systems

In Strategy and Management

Citations in the corpus

How entrepreneurial SMEs compete through digital platforms: The roles of digital platform capability, network capability and ambidexterity (2019, methodology): “…has examined how ICT and digital technologies can raise overall performance via improvements in operational efficiency (e.g., through better inventory management) and customer orientation (e.g., through more accurately matching market needs; Brynjolfsson & McAfee, 2014; Melville et al., 2004).”
An intellectual capital maturity model (ICMM) to improve strategic management in European universities (2015, background): “This is because the IC components are significantly associated with university maturity levels as well as organisational performance (Melville et al., 2004).”
Information Technology and Firm Profitability: Mechanisms and Empirical Evidence (2012, background): “Annual Averages ($ millions per employee) 1 lists some representative studies and is not meant to be exhaustive (for more detailed review of the literature on business value of IT, see Dedrick et al. 2003; Kohli and Devaraj 2003; Kohli and Grover 2008; Melville et al. 2004).”
IT capabilities and firm performance: A contingency analysis of the role of industry and IT capability type (2009, result): “For example, while a number of studies [8,33] have shown that IT spending is associated with increased firm output—thus dispelling the so-called “productivity paradox” at the firm level— empirical studies examining the contemporaneous relationship between IT spending and measures of financial perfor”
ERP Investments and the Market Value of Firms: Toward an Understanding of Influential ERP Project Variables (2006, background): “In addition, an ERP investment implied a firm’s commitment to invest in complementary organizational resources to improve business processes (Melville et al. 2004) and increase business integration (Barki and Pinsonneault 2005).”
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study (2007, background): “Business processes are activities underlying value-generating activities for transforming inputs to outputs in the value chain [60].”
Determinants of E-Business Use in U.S. Firms (2006, background): “Orga nizational compatibility, strategy alignment, and infrastructure are all sug gested moderators in the IT productivity literature [52].”
Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM (2014, background): “Two central tenets of the integrativemodel put forward by Melville et al. (2004) are specifically incorporated here.”
Adoption of E-Commerce Applications in SMEs (2011, background): “…of ICT-enabled EC was found to lead to improved firm performance in sale, internal processes and customer/supplier relationships through market expansion, improved information sharing efficiency, and improved transactional efficiencies (Melville et al., 2004; Zhu and Kraemer, 2002; Zhu, 2004).”
Modelling quality dynamics, business value and firm performance in a big data analytics environment (2017, background): “Indeed, the sustainability of big data programs in an organization is determined by the extent of business value (Mithas et al., 2013,p.18).”