Emotional Responses to Bureaucratic Red Tape

By Fabian Hattke, David Hensel, Janne Kalucza. PAR. Public Administration Review, 2019

153 citations recorded by the source corpus.

Although red tape has a long history in public administration research, the emotional consequences of bureaucratic procedures for citizens have received little attention in the literature. This stu...

Subfields: Building and Construction

View Paper: https://www.semanticscholar.org/paper/f87721bef512b16a2011f944b5badf4138789e05

Citations in the corpus

• Red Tape, Organizational Performance, and Employee Outcomes: Meta‐analysis, Meta‐regression, and Research Agenda (2020, unknown): “…limit employees’ discretion can enhance different forms of alienation—including powerlessness and meaninglessness (e.g., Blauner 1964; Gouldner 1954; Hattke, Hensel, and Kalucza 2020), which, in turn, are detrimental for employee outcomes such as job satisfaction, involvement, and commitment to…”