Not All Trust Is Created Equal: Dispositional and History-Based Trust in Human-Automation Interactions

By Stephanie M. Merritt, Daniel R. Ilgen. 2008

510 citations recorded by the source corpus.

Subfields: Artificial Intelligence, Safety Research, Social Psychology

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Citations in the corpus

Metrics for Explainable AI: Challenges and Prospects (2018, background): “…et al., 2015; Hoff and Bashir 2015; Fitzhugh, Hoffman & Miller, 2011; Hoffman et al., 2009, 2013; Huynh et al., 2006; Kucala, 2013; Lee & See, 2004; Merritt and Ilgen, 2008; Merritt et al. 2013, 2015; Naone, 2009; Pop et al. 2015; Shadbolt, 2002; Wickens et al., 2015; Woods and Hollnagel 2006).”
From ‘automation’ to ‘autonomy’: the importance of trust repair in human–machine interaction (2018, background): “Some research has documented the eff ects of individual diff erences in trust as well as the individual diff erences that aff ect trust (Merritt and Ilgen 2008; Rovira, Pak, and McLaughlin 2016; Singh, Molloy, and Parasuraman 1993; Szalma and Taylor 2011).”
Are Well-Calibrated Users Effective Users? Associations Between Calibration of Trust and Performance on an Automation-Aided Task (2015, methodology): “Next, they completed a four-block X-ray screening task similar to those used by Merritt and Ilgen (2008) and Mer-ritt (2011).”
Human Performance Consequences of Automated Decision Aids (2012, background): “The second set of questions was guided by the general idea that operators calibrate their trust in an automated system on the basis of what they know about the system and what experiences they have with using it (Lee & See, 2004; Merritt & Illgen, 2008; Seong & Bisantz, 2008).”
A Taxonomy of Emergent Trusting in the Human–Machine Relationship (2017, unknown): “…concern in computer science and cognitive systems engineering (e.g., Chancey et al. 2015; Hoff and Bashir 2015; Hoffman et al. 2009; Huynh et al. 2006; Naone 2009; Merritt and Ilgen 2008; Merritt et al. 2013, 2015a; Pop et al. 2015; Shadbolt 2002; Wickens et al. 2015; Woods and Hollnagel 2006).”
I Trust It, but I Don’t Know Why (2013, background): “This interaction effect is particularly interesting given past findings that, compared with those with lower propensity to trust, individuals with high propensity to trust often show marked decreases in trust after an automation error (e.g., Merritt & Ilgen, 2008).”
Trust in Automation (2015, background): “Other researchers who used self-report measures designed their own trust scales (e.g., Merritt & Ilgen, 2008; Merritt, 2011) or measured related concepts, such as system confidence (e.g., Lerch, Prietula, & Kulik, 1997).”
Measurement of Trust in Automation: A Narrative Review and Reference Guide (2021, background): “…tendency to be complacent toward automation (AutomationInduced Complacency Potential Rating Scale, Singh et al., 1993); operators’ high expectations for the automation (Perfect Automation Schema, Merritt et al., 2015); and operators’ tendency to trust automation (Merritt and Ilgen, 2008).”
Affective Processes in Human–Automation Interactions (2011, methodology): “Merritt and Ilgen (2008) demonstrated that initial trust in automated systems is associated with dispositions, whereas later trust in the same system reflects the history of interactions with the machine.”
Individual Differences in the Calibration of Trust in Automation (2015, methodology): “The parallel findings of Merritt and Ilgen (2008) and Yamagishi et al. (1999) suggest that individual differences in expectancy may be able to account for why changes in the capabilities of the automation in previous studies led to a substantial change in trust”
Understanding Is Key: An Analysis of Factors Pertaining to Trust in a Real-World Automation System (2018, background): “…appear to be driven by the individual rather than the workstation, and research supports the theory that individual differences may account for these differences (Merritt & Ilgen, 2008). trust Overall reported trust (Question 19) in the ARS system was neutral, with three strong disagreements.”
Complacency and Bias in Human Use of Automation: An Attentional Integration (2010, background): “Yet other findings suggest that personality traits might also contribute to individual differences in complacency, for example, self-efficacy (Prinzel, 2002), as well as trust in automation in general (Merritt & Ilgen, 2008).”