Trust in Automation

By Kevin A. Hoff, Masooda N. Bashir. 2015

2,121 citations recorded by the source corpus.

Subfields: Experimental and Cognitive Psychology, Information Systems and Management, Social Psychology, AI Ethics, Fairness & Society, Human-Computer Interaction

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In Experimental and Cognitive Psychology

In Information Systems and Management

In Social Psychology

In AI Ethics, Fairness & Society

In Human-Computer Interaction

Citations in the corpus

Making deep neural networks right for the right scientific reasons by interacting with their explanations (2020, background): “Actually, trust lies at the foundation of major theories of interpersonal relationships in psychology [5, 6] and we argue that interaction and understandability are central to trust in learning machines.”
Highly automated job interviews: Acceptance under the influence of stakes (2019, neutral): “More precisely, automated processes help to (a) acquire information, (b) analyze information, (c) select and decide about potential actions, and (d) implement these actions (Hoff & Bashir, 2015; Parasuraman et al., 2000).”
Understanding Is Key: An Analysis of Factors Pertaining to Trust in a Real-World Automation System (2018, background): “Hoffman, Johnson, and Bradshaw (2013) highlight that much of the research into trust between humans and automation has involved small-world studies using simulation and college students as participants, and they caution that these results do not necessarily generalize.”
Acceptance of Self-driving Cars (2016, background): “Trust in automation is influenced by expectations and attitudes that develop before a person uses a system (Hoff & Bashir, 2015), thus it will be important to understand acceptance before the arrival of self-driving cars on markets (see Payre et al., 2014).”
The General Attitudes towards Artificial Intelligence Scale (GAAIS): Confirmatory Validation and Associations with Personality, Corporate Distrust, and General Trust (2022, background): “This aspect of trust has been researched for many years, not just in relation to AI, but also other types of automation (see e.g., Muir & Moray, 1996).”