Automation Surprises

By Automation Surprises, Nadine B. Sarter, D. Woods, C. Billings. 2001

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Citations in the corpus

Metrics for Explainable AI: Challenges and Prospects (2018, background): “Indeed, in complex sociotechnical work systems, this is undoubtedly the norm in the human-machine relation (Hoffman et al. 2014; Sarter et al. 1997), Ideally, with experience the user comes to trust the computer with respect to certain tasks or goals in certain contexts or problem situations and…”
Role of computerized physician order entry systems in facilitating medication errors. (2005, background): “Several decades of humanfactors research, moreover, highlighted unintended consequences of technologic solutions, with recent discussions on hospitals.(32,33,42-44,47-52)”
Understanding human management of automation errors (2013, background): “Sarter, Woods, and Billings (1997) proposed that training should focus on encouraging active exploration and knowledge-seeking behaviours to help develop reﬁned knowledge structures.”
Highly Automated Driving, Secondary Task Performance, and Driver State (2012, background): “For example, studies from aviation suggest that whilst automation can support pilots during situations of low workload, it may actually be problematic by failing to provide the right support during conditions of higher workload, at “time-critical, highly dynamic” phases of a flight (Sarter et al., 1”
Understanding Is Key: An Analysis of Factors Pertaining to Trust in a Real-World Automation System (2018, background): “These include feedback (Sarter et al., 1997), understandability and predictability (Sheridan, 2002), and faith (Muir, 1987).”
Designing for Flexible Interaction Between Humans and Automation: Delegation Interfaces for Supervisory Control (2007, background): “…from reducing the human role in system control and problem solving (Amalberti, 1999; Bainbridge, 1983; Billings, 1997; Lewis, 1998; Parasuraman & Riley, 1997; Parasuraman et al., 2000; Rasmussen, 1986; Sarter et al., 1997; Satchell, 1998; Sheridan, 1992; Wickens et al., 1998; Wiener & Curry, 1980).”
A Meta-Analysis of Factors Influencing the Development of Trust in Automation (2016, background): “…attention allocation to relevant task elements, which in turn degraded situation awareness (SA) and negatively affected trust development in the automation (e.g., cockpit displays; Sarter, Woods, & Billings, 1997; ACC; Stanton & Young, 2005; driving automation; Walker, Stanton, & Young, 2001).”
A Taxonomy of Emergent Trusting in the Human–Machine Relationship (2017, unknown): “For example, software routinely triggers automation surprises (Hoffman et al. 2014; Sarter et al. 1997), which leave the human not knowing whether, what, when, or why to mistrust.”