Measuring performance at trade shows: Scale development and validation

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Managing passenger behavioral intention: an integrated framework for service quality, satisfaction, perceived value, and switching barriers (2011, methodology): “Thus, researchers proposed a hierarchical conceptualization of service quality, which suggest that service quality perceptions are not only multidimensional but multilevel (Dabholkar et al. 1996; Hansen 2004; Woo and Ennew 2005).”
Cyclical Clusters in Global Circuits: Overlapping Spaces in Furniture Trade Fairs (2008, background): “…their use of trade fairs as spaces for sales and marketing (Rosson and Seringhaus 1995; Seringhaus and Rosson 1998, 2000, 2001; Association of Exhibitions Organisations 1999; Hansen 2004; Peponis, Dalton, Wineman, and Dalton 2004; Smith, Gopalakrishna, and Smith 2004; Rinallo and Golfetto 2006).”