The development of an e-travel service quality scale

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INFORMATION TECHNOLOGY APPLICATIONS IN HOSPITALITY AND TOURISM: A REVIEW OF PUBLICATIONS FROM 2005 TO 2007 (2009, background): “Ho and Lee ( 2007 ) proposed a 5‐factor scale including information quality, security, website functionality, customer relationships, and responsiveness to measure e‐travel service quality.”
e-GovQual: A multiple-item scale for assessing e-government service quality (2012, result): “The importance of this dimension has also been noted by other researchers [19]; [20].”
The effects of perceived relevance of travel blogs' content on the behavioral intention to visit a tourist destination (2014, background): “However, competition in almost every sector of this industry has intensified during recent years (Horng, Liu, Chou, & Tsai, 2012; Litvin, Goldsmith, & Pan, 2008); tourism service providers are now finding it difficult to acquire and keep customers (Echtner & Ritchie, 1991; Ho, 2007).”
The entrepreneurship research in hospitality and tourism (2019, unknown): “…and Rowson (2010); Jaafar et al. (2011); Jones and Guan (2011); Zhao et al. (2011); Altinay et al. (2012); Carlbäck (2012); Hallak et al. (2012); Hsu et al. (2012); Ramos-Rodríguez et al. (2012); Burgess (2013); Carlisle et al. (2013); Chen and Elston (2013); Su et al. (2013); Ahmad et al.…”