Personality, social comparison, consumption emotions, satisfaction, and behavioral intentions: How do these and other factors relate in a hotel setting?

151 citations recorded by the source corpus.

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

An Expanded Servicescape Framework as the Driver of Place Attachment and Word of Mouth (2018, background): “…place attachment via the mediating effect of company identification. customer homogeneity In this research, C2C homogeneity is conceptualized as a measurement of the similarity of one’s own social identity and the social identity of some referent individual or customer group (cf. Jani & Han, 2013).”
Travelers' pro-environmental behavior in a green lodging context: Converging value-belief-norm theory and the theory of planned behavior (2015, background): “Improving customers' favorable intention or behavior toward a firm is a major goal of any hotel business (Han, 2013; Jani & Han, 2013, 2014; McCall & Voorhees, 2010; Tanford, Raab, & Kim, 2012).”
Antecedents and Outcomes of Hospitality Loyalty (2016, background): “…Positive and negative consumption emotions, affect, hedonic value Emotions experienced during the service experience H. Han and Jeong (2013); Jani and Han (2013) Outcomes Attitudinal loyalty Affective loyalty, continuance commitment, brand preference, brand equity, brand loyalty People…”