Innovation behavior in the hotel industry

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Hospitality innovation strategies: An analysis of success factors and challenges (2019, background): “Often, hotel companies develop their own process innovations, which require that both service innovations and organizational innovations to be taken into account (Hertog et al., 2011; Nieves, Quintana & Osorio, 2014; Orfila-Sintes & Mattsson, 2009).”
The effect of innovation on hotel market value (2013, background): “Alternatively, Orfila-Sintes and Mattsson (2009) – following Álvarez et al. (2001) – measure performance through the average occupancy rate and attempt to explain it by employing historical data on innovation (specifically, an aggregated measure of innovation over the last three years).”
Business model innovation and business concept innovation as the context of incremental innovation and radical innovation. (2015, background): “A service innovation needs the participation of prospective clients and staff cooperation (Orfila-Sintes & Mattsson, 2009).”
Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland (2010, background): “Nevertheless, ‘‘applying innovation theory to service sectors, we must take into account the inter sector heterogeneity which makes it important to study innovation in one specific sector at a time’’ (Orfila-Sintes & Mattsson, 2009, p. 380).”