Investigating the relationship between service providers’ personality and customers’ perceptions of service quality across gender

By Neng-Pai Lin, Hung-Chang Chiu, Yi-Ching Hsieh. 2001

131 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/e037ad630516855ad547c1262a7703b9e372a27f

How researchers see this paper

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In Organizational Behavior and Human Resource Management

1. R. Goffin
2. Mitchell G. Rothstein
3. Neal Schmitt
4. Filip Lievens
5. P. Sackett

Citations in the corpus

• The use of personality measures in personnel selection: What does current research support? (2006, background): “Lin, Chiu, and Hsieh (2001) investigated relations between the FFM and customer ratings of service quality.”