Quality Function Deployment

By F. Franceschini. 2001

462 citations recorded by the source corpus.

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Quality function deployment: A literature review (2002, unknown): “QFD has been applied to such electronics-related companies as AT&T (Brown, 1991b; Brown and Harrington, 1994; Nolle, 1993; Sansone and Singer, 1993), DEC (Cohen, 1988; Van Treeck and Thackeray, 1991), Hewlett-Packard (Haavind, 1989; Thompson and Chao, 1990; Williams, 1994), IBM (Adiano and Roth, 199”
Identifying Customer Needs from User-Generated Content (2019, methodology): “Established techniques, such as those used in Quality Function Deployment (Sullivan, 1986) and conjoint analysis (Green and Srinivasan, 1978; Orme, 2006), use customer needs to identify benefits associated with product attributes and to decide which attributes to include in product design.”
Pleasure principles: A review of research on hedonic consumption (2013, methodology): “These results add useful complexity to design tools such as the Kano model (see Cohen, 1995) by suggesting, for instance, that firms can increase customer excitement or delight by promoting aesthetic and other hedonic qualities of their products. view of research on hedonic consumption, Journal of…”
A Survey on Software Architecture Analysis Methods (2002, unknown): “The second technique applied to validate the balance of scenarios with respect to the objective is Quality Function Deployment (QFD) [13], [17].”