Customer perception on service quality in retail banking in Middle East: the case of Qatar

By M. Hossain, Shirley Leo. 2009

206 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/dc4c2c161f265c7c68086d3c7527d38660bde425

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Dimitrios I. Maditinos
2. Elissavet Keisidou
3. Lazaros I. Sarigiannidis
4. Eleftherios Thalassinos
5. C. Mbama
6. P. Ezepue

In Organizational Behavior and Human Resource Management

1. Dimitrios I. Maditinos
2. Elissavet Keisidou
3. Lazaros I. Sarigiannidis
4. Eleftherios Thalassinos
5. C. Mbama
6. P. Ezepue

In Strategy and Management

1. Dimitrios I. Maditinos
2. C. Mbama
3. P. Ezepue

Citations in the corpus

• Customer satisfaction, loyalty and financial performance A holistic approach of the Greek banking sector (2013, background): “It seems as if the banking sector is compelled to emphasise on customer satisfaction and loyalty (Hossain and Leo, 2009) in order to enhance its financial performance.”