The moderating role of cultural intelligence in the relationship between cultural orientations and conflict management styles

By Andrea Caputo, Oluremi B. Ayoko, N. Amoo. Journal of business research, 2018

94 citations recorded by the source corpus.

Today's international corporate environments demand that employees are culturally intelligent for effective engagement in cross-cultural interactions. This study examines the moderating effect of cultural intelligence (CQ) in the relationship between individual cultural orientations and the choice of a conflict management style. A sample of 403 employees completed self-report measures of all study variables. Findings confirmed the impact of cultural orientations on conflict management styles, namely avoiding, forcing and problem-solving. Moreover, findings confirm the existence of a moderated effect of some facets of cultural intelligence on the relationship between individual's cultural orientations and conflict management styles. The study offers novel empirical evidence for the important role that cultural intelligence has in managing conflict for increased productivity and performance in diverse international environments.

Subfields: Communication, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/db4439b721e0cb67d2015a9c23857a2f9c61167a

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In Communication

1. Usama Awan
2. Ilaria Setti
3. Andrzej Kraslawski
4. Janne Huiskonen
5. V. Sommovigo
6. P. Argentero

In Social Psychology

1. Usama Awan
2. Ilaria Setti
3. Andrzej Kraslawski
4. Janne Huiskonen
5. V. Sommovigo
6. P. Argentero

In Sociology and Political Science

1. Usama Awan
2. Andrzej Kraslawski
3. Janne Huiskonen

Citations in the corpus

• Enhancing expatriates’ assignments success: the relationships between cultural intelligence, cross-cultural adaptation and performance (2020, background): “Accordingly, behavioural flexibility was positively related to task performance within intercultural environments (e.g., Chen et al. 2011), conflict management (Caputo et al. 2018), and intercultural negotiation effectiveness (Groves et al. 2015).”
• Governing Interfirm Relationships for Social Sustainability: The Relationship between Governance Mechanisms, Sustainable Collaboration, and Cultural Intelligence (2018, background): “An individual with a high level of verbal and nonverbal communication behavior demonstrates more flexibility and adaptability to adjust to different cultures [55,60].”
• The relationship between cultural values, cultural intelligence and negotiation styles (2019, unknown): “, 2007), leadership (Groves & Feyerherm, 2011), knowledge management (Vlajčić, Caputo, Marzi, & Dabić, 2018), and conflict management (Caputo et al., 2018).”