Intangibility and Perceived Risk in Online Environments

By Axel Eggert. 2006

132 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d956d5e8b54bedbcbdee78bfbe270c1120b49d8e

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Citations in the corpus

The Effects of Shopping Orientations, Online Trust and Prior Online Purchase Experience toward Customers’ Online Purchase Intention (2010, background): “Egger (2006) argues that sufficient trust needs to exist when placing an order online and when the customer submit his or her financial information and other personal data in undertaking financial transactions.”
The influence of culture, emotions, intangibility, and atmospheric cues on online behavior (2014, background): “Similarly, Eggert (2006) stated that companies must reduce customers' risk involved in purchasing a service, primarily by offering a “tangible” proof of quality and by “tangibilizing” the service to the greatest extent possible. The powerful function of the Internet in providing information to custo”
Determinants of customers' online purchase intention: an empirical study in India (2013, background): “Online trust needs to be there when personal financial information and personal data is shared while making a purchase online (Egger, 2006).”
Multidimensional Facets of Perceived Risk in Mobile Travel Booking (2017, background): “Considered as experiential or credential products, tourism services are generally intangible, providing travelers with limited cues or information to assess the product or service quality before actual experiences (Chen, Lee, and Wang 2012; Eggert 2006).”
Exploring consumers perceived risk and trust for mobile shopping: A theoretical framework and empirical study (2018, background): “prominent in the online environment as transactions are remote, thus involving no face-to-face contact between consumers and retailers (Bezes, 2016; Biswas and Biswas, 2004; Cases, 2002; Eggert, 2006; Hubert et al., 2017).”
Understanding repurchase intention of Airbnb consumers: perceived authenticity, electronic word-of-mouth, and price sensitivity (2018, background): “…consumers’ perception of risk, but in the online environment “an elevated perception of risk . . . is merely triggered by consumers’ concerns about their privacy, the security of their purchases and the security of the system through which their transactions are completed” (Eggert, 2006, p. 553).”