Relationships and individuals' bank switching behavior
By Sugato Chakravarty, Richard Feinberg, Eun-Young Rhee. 2004
121 citations recorded by the source corpus.
Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/d644d311c8e42aff33fe6a2ef0f2d46303705d32
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In Marketing
In Organizational Behavior and Human Resource Management
Citations in the corpus
- A field study of customers’ switching behavior for bank services ☆ (2007, background): “Although better financial offerings seem to be the major reason for changing banks, convenience and service seem to be valid considerations too (Gwin and Lindgren, 1986; Manrai and Manrai, 1995; Chakravarty et al., 2004).”
- SERVICE QUALITY, CUSTOMER SATISFACTION AND LOYALTY: A TEST OF MEDIATION (2010, background): “(4) On customers’ abandonment behavior in America’s banks, Chakravarty (2003) found that there is a meaningful negative relation among service quality dimensions, responsiveness, empathy, and reliability, with customer’s tendency to abandon the bank.”
- Sense of community: an exploratory study of US consumers of financial services (2006, background): “), and the quality of the relationship between a customer and her financial services provider is related to the propensity to switch financial institutions ( Chakravarty et al. , 2004”
- Impact of Customer Satisfaction on Customer Loyalty and Intentions to Switch: Evidence from Banking Sector of Pakistan (2011, background): “Long-term customer retention in competitive markets requires the supplier to go beyond mere basic satisfaction and to look for ways of establishing ties of loyalty that will help ward off competitor attack (Clarke, 2001). Sivadas and Baker-Prewitt (2000) also stated that it is not merely enough to s”