Interpersonal Process of Emotional Labor: The Role of Negative and Positive Customer Treatment

By Yujie Zhan, Mo Wang, Junqi Shi. 2016

127 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d453e1b46b7d45a2c63fc0fe880352f84b60c0ca