Why Students are not (Just) Customers (and other reflections on Life After George )

By Geoff Sharrock. 2000

157 citations recorded by the source corpus.

Subfields: Public Administration

View Paper: https://www.semanticscholar.org/paper/cfabe16c37f8e0b26f0b1f7f7ab4ff83e6a77697

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Public Administration

1. R. Brennan
2. R. Winter
3. Lynne Eagle
4. Jerome Donovan
5. R. Bedggood

Citations in the corpus

• University performance evaluations: what are we really measuring? (2012, background): “While some may find ‘students as customers’ potentially distracting (e.g. Driscoll and Wicks 1998; Maguad 2007; Sharrock 2000; Sirvanci 1996), others have suggested that these student satisfaction surveys are also purported to evaluate either the quality of teaching or the subject being delivered…”
• Are students customers? TQM and marketing perspectives (2007, background): “Universities not only provide a range of services, but also regulate them and set standards; this includes not awarding qualifications to students who do fail to meet these standards (Sharrock, 2000).”
• Academic manager or managed academic? Academic identity schisms in higher education (2009, background): “Drawing from studies of the changing academic role in response to corporate managerialism within UK (Brown & Humphreys, 2006 ; By, Diefenbach & Klarner, 2008 ; Chandler, Barry & Clark, 2002 ; Deem, Hillyard & Reed, 2008 ) and Australian (Churchman, 2006 ; Sharrock, 2000 ; Szekeres, 2006 ; Win”