Satisfiers and Dissatisfiers in the Online Environment

By B. Holloway, S. Beatty. 2008

197 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/c5b527ca3f35de72cfda3c6ba1bfa06e3144a4a1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Samar Rahi

In Organizational Behavior and Human Resource Management

1. Samar Rahi
2. F. Alnaser
3. Mahmoud Alghizzawi
4. Majeed Mustafa Othman Mansour

In Sociology and Political Science

1. Samar Rahi
2. F. Alnaser
3. Mahmoud Alghizzawi
4. Majeed Mustafa Othman Mansour

Citations in the corpus

• The Multilevel Nature of Customer Experience Research: An Integrative Review and Research Agenda (2018, unknown): “Static CE Dynamic CE Development of CE construct Holbrook and Hirschman (1982), Bitner (1990), Hui and Bateson (1991), Bitner (1992), Arnould and Price (1993), Pine and Gilmore (1998), Carù and Cova (2003), Vargo and Lusch (2004), Verhoef et al. (2009), Patrı́cio et al. (2011), Achrol and Kotler (2”
• Integration of UTAUT model in internet banking adoption context (2019, background): “It is found that attributes related to effort expectancy brought ease in website usage (Al-Qeisi et al. , 2014; Holloway and Beatty, 2008; Udo et al. , 2010).”