Trust Between Humans and Machines, and the Design of Decision Aids

By B. M. Muir. 1987

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Citations in the corpus

Metrics for Explainable AI: Challenges and Prospects (2018, background): “Based on our review of the psychological literature on explanation, including theoretical and empirical work by Muir (1987, 1994) and by Cahour and Forzy (2009), we identified several key attributes of explanations: understandability, feeling of satisfaction, sufficiency of detail, completeness,…”
Humans and Automation: Use, Misuse, Disuse, Abuse (1997, background): “Several authors (Lee & Moray, 1992; Muir, 1988) have suggested that automation reliability and the operator's trust in automation are major factors.”
The Role of Trust as a Mediator Between System Characteristics and Response Behaviors (2015, background): “To illustrate this point, several theoretical frameworks have been proposed in which trust is a central component in this relationship (Muir, 1987; Lee & See, 2004; Parasuraman & Riley, 1997; Dzindolet et al., 2001; Wiegmann et al., 2001; Madhavan & Wiegmann, 2007).”
The mechanics of trust: A framework for research and design (2005, background): “Trust in technology is of particular importance for delegating to or relying on decision aids or software agents (Milewski and Lewis, 1997; Dzindolet et al., 2003; Muir, 1987).”
Human-in-the-loop machine learning: a state of the art (2022, background): “By providing an explanation of an AI process, the gap between users’ own sense-making and the actual AI algorithm is reduced and users’ understanding increases accordingly, which leads them to trust the AI (Muir 1987).”
Explanations and Expectations: Trust Building in Automated Vehicles (2018, background): “The attitudinal measures include trust [5], cognitive workload [2], anxiety [4, 6], and driver preference [4, 6].”
Consistency of personality in interactive characters: verbal cues, non-verbal cues, and user characteristics (2000, background): “Prior work already has demonstrated that inconsistent text-based interfaces are hard to trust (Muir, 1987; Moray, Hiskes, Lee & Muir, 1995).”
Not All Trust Is Created Equal: Dispositional and History-Based Trust in Human-Automation Interactions (2008, background): “Characteristics of the Trustee (Machine) Muir (1987, 1994) outlined trust-related factors for automated decision aids.”
Trust in Automation: Designing for Appropriate Reliance (2004, background): “Muir (1987, 1994) has argued that trust in automation develops in a similar series of stages.”