Communicating during crisis: Use of blogs as a relationship management tool

By Kaye D. Sweetser, Emily T. Metzgar. 2007

291 citations recorded by the source corpus.

Subfields: Communication, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/c01aad81580d02079d19ae8e8b99f0ddace550f2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Communication

1. Brooke Fisher Liu
2. Yan Jin
3. Lucinda L. Austin
4. Ulrike Cress
5. Lotte M. Willemsen
6. Kaye D. Sweetser
7. G. van Noort
8. Joachim Kimmerle

In Organizational Behavior and Human Resource Management

1. Brooke Fisher Liu
2. Lucinda L. Austin
3. Lotte M. Willemsen
4. Kaye D. Sweetser
5. G. van Noort
6. Yan Jin

In Social Psychology

1. Brooke Fisher Liu
2. Lucinda L. Austin
3. Lotte M. Willemsen
4. Kaye D. Sweetser
5. G. van Noort
6. Yan Jin
7. L. Men

Citations in the corpus

• A Losing Strategy: The Impact of Nondisclosure in Social Media on Relationships (2010, methodology): “Previous studies, such as Sweetser and Metzgar (2007), found that credibility was not related to relationship strategies, and this study sought to take the credibility construct further by determining if public perceptions of credibility (including a measure of perceived ethics) would change based…”
• How Audiences Seek Out Crisis Information: Exploring the Social-Mediated Crisis Communication Model (2012, background): “…of this research focuses on websites (e.g., Bucher, 2002; Perry, Taylor, & Doerfel, 2003; Taylor & Kent, 2007) and blogs (e.g., Bates & Callison, 2008; Sweetser & Metzgar, 2007) and overwhelmingly concludes that audiences seek out online media for both immediate and in-depth crisis information.”
• Online Damage Control: The Effects of Proactive versus Reactive Webcare Interventions in Consumer-generated and Brand-generated Platforms (2012, background): “According to these studies, conversational human voice positively affects a variety of responses concerning relational maintenance, including trust, satisfaction, and commitment (Beldad, de Jong, and Steehouder 2010; Kelleher 2009; Sweetser and Metzgar 2007).”
• Examining the Role of Social Media in Effective Crisis Management (2014, background): “Furthermore, publics who are active social media users or become active during crises assign a higher level of credibility to social media coverage than to traditional mass media crisis coverage (Horrigan & Morris, 2005; Procopio & Procopio, 2007; Sweetser & Metzgar, 2007).”
• A systemic and cognitive view on collaborative knowledge building with wikis (2008, background): “Usually, blogs are produced by a single author or by a small group of users (Moore and Serva 2007; Sweetser and Metzgar 2007), but they are open to the public for reading (Blood 2002; Maurer and Tochtermann 2002).”