The longitudinal effects of the ISO 9000 certification process on business performance

By Milé Terziovski, D. Power, Amrik S. Sohal. European Journal of Operational Research, 2003

434 citations recorded by the source corpus.

Subfields: Management Information Systems, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/be83a054fa27fa958bcf5ca89fc186cc3b65e775

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Citations in the corpus

Has ISO 9000 lost some of its lustre? A longitudinal impact study (2005, background): “(2002), and Terziovski et al. (2003) all quote customer demand as the main motive for”
The Effects of Total Quality Management Practices on Performance and the Reasons of and the Barriers to TQM Practices in Turkey (2014, methodology): “[53] were used for the performance measurement items.”
ISO 9000 practices and financial performance: A technology coherence perspective (2008, background): “Guler et al., 2002; Terziovski et al., 2003 ).”
Innovation, quality management and learning: Short-term and longer-term effects (2017, background): “, 2003), sales growth (Terlaak and King, 2006), business performance (Terziovski et al., 2003), financial performance (Corbett et al.”
The Financial Impact of ISO 9000 Certification in the United States: An Empirical Analysis (2005, background): “…(1997) and Singels et al. (2001) find no link between ISO 9000 and organizational performance among Australian and Dutch firms, respectively, though Terziovski et al. (2003) do find that higher reported business performance is positively associated with a broader set of motivations for seeking ISO…”
ISO 9001 certification research: questions, answers and approaches (2009, background): “As organisations move along the quality journey and their quality systems mature, the manager’s ISO 9001 certification perceived benefits do indeed diminish (Terziovski et al., 2003).”
The impact of ISO 9000 diffusion on trade and FDI: A new institutional analysis (2008, neutral): “Terziovski et al. (2003) begin to make sense of the mixed internal performance record for ISO 9000 by observing that firms at early stages of the quality process may find certification to spawn internal benefits, but companies with good quality systems may find ISO 9000 certification to generate…”