Service Quality Attributes Affecting Customer Satisfaction for Bus Transit

By Laura Eboli, Gabriella Mazzulla. 2007

639 citations recorded by the source corpus.

Subfields: Food Science, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/bbfd3f7fcd35d32111103d1a5e5af3456827ff83

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Food Science

1. L. Haywood
2. M. Koning
3. G. Monchambert
4. Luigi dell'Olio
5. Maria Bordagaray
6. Angel Ibeas
7. Patricia Cecín
8. Gabriella Mazzulla

In Organizational Behavior and Human Resource Management

1. Juan de Oña
2. Rocio de Oña
3. Luigi dell'Olio
4. Maria Bordagaray
5. Angel Ibeas
6. Patricia Cecín
7. Gabriella Mazzulla
8. Laura Eboli

Citations in the corpus

• Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi (2014, background): “Cost Cost of travel Sherestha (2013), Eboli and Mazzulla (2007), Stradling et al.”
• Crowding in public transport: Who cares and why? (2017, positive): “…on survey data, various studies have thus highlighted that crowding is a major component of PT users’ satisfaction and service quality, next to travel duration, connectivity of the network, service frequency and fares (see Eboli and Mazzulla 2007, Dell’Olio et al. 2011, de Ona and de Ona 2015).”
• A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009, methodology): “Examples of the most recent research are reported in TRB (2003a, 2003b), Eboli and Mazzulla (2007), Tyrinopoulos and Antoniou (2008), Iseki and Taylor (2008), and Joewono and Kubota (2007). In these studies, different attributes determining transit service quality are discussed; the main service asp”
• Modelling user perception of bus transit quality considering user and service heterogeneity (2014, methodology): “Factorial analysis and more complex structures allow the numerical treatment of data by estimating latent variables (Eboli and Mazzulla 2007, 2012b).”
• Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, background): “Gatta and Marcucci (2007) point out that these methods overcome some critical factors pertaining to methods based on CSS, such as conceptual grounds, psychometric problems, and troubles with Likert scales.”