Helpful, Supportive and Sensitive: Measuring the Evaluation of Enacted Social Support in Personal Relationships

By Daena J. Goldsmith, V. Mcdermott, S. Alexander. 2000

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The Role of “Active Listening” in Informal Helping Conversations: Impact on Perceptions of Listener Helpfulness, Sensitivity, and Supportiveness and Discloser Emotional Improvement (2015, methodology): “Goldsmith et al. (2000) suggested that judgments of emotional awareness ‘‘are associated with legitimating, elaborating, and acknowledging the feelings another person is experiencing’’ (p. 373).”
Explaining the Relationships among Supportive Message Quality, Evaluations, and Outcomes: A Dual-Process Approach (2012, methodology): “The first class of effects can be labeled message evaluations (ME), or the judgments recipients make about the degree to which messages are helpful, supportive, and sensitive (Goldsmith et al., 2000).”
A Review and Meta-Analysis of Person-Centered Messages and Social Support Outcomes (2012, background): “At the empirical level, qualities are typically assessed using semantic differential scales that include bipolar items such as helpful-unhelpful, sensitive-insensitive , or supportive-unsupportive (eg, Goldsmith, McDermott, & Alexander, 2000 ).”
Giving too much social support: social overload on social networking sites (2015, background): “This concept evaluates an individual ’ s actual behavior when providing support and the associated consequences (Goldsmith et al, 2000; Seidman et al, 2006).”