From the Vendor's Perspective: Exploring the Value Proposition in Information Technology Outsourcing

By Natalia Levina, J. Ross. MIS Q., 2003

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Opportunities and risks of software-as-a-service: Findings from a survey of IT executives (2011, background): “…those empirical studies that have based their theoretical arguments on the resource-based view have found that outsourcing enables firms to focus on their core businesses because they can free up resources, which can be used more productively in areas that create value (e.g., [48] [67]).”
A review of the IT outsourcing literature: Insights for practice (2009, background): “Levina and Ross (2003) found that suppliers need three complementary capabilities: (1) IT personnel career development, (2) meth-5 odology development and dissemination, and (3) client relationship management.”
Information systems outsourcing: a survey and analysis of the literature (2004, background): “But see Levina and Ross (2003) and Goles (2001) as exceptions to the rule.”
A review of the IT outsourcing empirical literature and future research directions (2010, background): “…and firm capabilities Some of the more interesting, yet still understudied work, is looking at the dynamic effects of outsourcing and client and supplier firm capabilities (e.g., Levina and Ross, 2003; Willcocks et al ., 2007; Jarvenpaa and Mao, 2008; Yakhelf, 2009; DeDrick et al ., 2010).”