Employee behaviour and relationship quality: impact on customers
By Amanda Beatson, Ian Lings, Siegfried P. Gudergan. 2008
118 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Social Psychology
View Paper: https://www.semanticscholar.org/paper/b001afb58eb817b5e815fc8291987ac4fe108f5a
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In Organizational Behavior and Human Resource Management
In Social Psychology
Citations in the corpus
- How Procedural, Financial and Relational Switching Costs Affect Customer Satisfaction, Repurchase Intentions, and Repurchase Behavior: A Meta-Analysis (2015, background): “…9 202 9 Barry, Dion, and Johnson (2008) x Journal of Services Marketing 10 188 10 Bearden, and Teel (1983) x Journal of Marketing Research 11 728 11 Beatson, Lings, and Gudergan (2008) x x The Service Industries Journal 12 685 12 Beatty, Reynolds, Noble, and Harrison (2012) x Journal of Service…”