The Effect of Expectations and Expectancy Confirmation/Disconfirmation on Motorists’ Satisfaction with State Highways

By T. Poister, J. Thomas. 2011

116 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Transportation

View Paper: https://www.semanticscholar.org/paper/aff2d5dae01d6c8c6c6c7b1c25d3456ddd74b825

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Stephan G. Grimmelikhuijsen
2. Gregory A. Porumbescu
3. Morten Hjortskov
4. Simon Calmar Andersen
5. O. James
6. Gregg G. Van Ryzin

In Organizational Behavior and Human Resource Management

1. Morten Hjortskov
2. Simon Calmar Andersen
3. Gregg G. Van Ryzin
4. Stephan G. Grimmelikhuijsen
5. Gregory A. Porumbescu
6. O. James
7. Nicolai Petrovsky
8. R. M. Walker

In Transportation

1. Morten Hjortskov
2. Simon Calmar Andersen
3. O. James
4. Gregg G. Van Ryzin

Citations in the corpus

• An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction (2013, background): “Some evidence suggests a negative direct effect (Poister & Thomas, 2011), consistent with the basic cognitive process of expectancy-disconfirmation as the mechanism of performance perception.”
• Cognitive Biases in Performance Evaluations (2016, methodology): “…satisfaction, which is used as an important source of performance information in many organizations (Bouckaert et al. 2005; Miller et al. 2009; Poister and Thomas 2011; Morgeson 2014), but which is also an object in its own interest (Van Ryzin 2004, 2006; James 2009, 2011a; Charbonneau and…”
• Reconsidering the expectancy disconfirmation model. Three experimental replications (2017, background): “Poister and Thomas (2011) found a negative direct effect.”
• MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE: EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT (2011, background): “…expectations of public service performance influence their satisfaction with services (Roch and Poister 2006; Van Ryzin 2004, 2006; James 2009; Poister and Thomas 2011), their choice of services and their political ‘voice’, including voting for those in charge of services and lobbying for…”
• The Expectancy‐Disconfirmation Model and Citizen Satisfaction with Public Services: A Meta‐analysis and an Agenda for Best Practice (2021, background): “, Poister and Thomas 2011) and then entered the path coefficients in a single results graph. Since Van Ryzin (2013), several studies have used randomized experimental manipulations in survey experiments.”