An Experimental Test of the Expectancy-Disconfirmation Theory of Citizen Satisfaction

By Gregg G. Van Ryzin. 2013

222 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Public Administration

View Paper: https://www.semanticscholar.org/paper/93a426262442ba14c141115151610b73916b777d

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. G. V. Ryzin
2. Morten Hjortskov
3. Simon Calmar Andersen
4. O. James
5. Stephan G. Grimmelikhuijsen
6. Gregory A. Porumbescu

In Organizational Behavior and Human Resource Management

1. Morten Hjortskov
2. Simon Calmar Andersen
3. O. James
4. Stephan G. Grimmelikhuijsen
5. Gregory A. Porumbescu
6. G. V. Ryzin
7. Gregg G. Van Ryzin
8. Forrest V. Morgeson

In Public Administration

1. Simon Calmar Andersen
2. Morten Hjortskov
3. O. James
4. Stephan G. Grimmelikhuijsen
5. Gregory A. Porumbescu
6. G. V. Ryzin
7. Gregg G. Van Ryzin
8. Forrest V. Morgeson

Citations in the corpus

• Cognitive Biases in Performance Evaluations (2016, methodology): “Conversely, if the prior expectations are confirmed by the experienced performance, he or she will be satisfied (Oliver 1980a; Van Ryzin 2013).”
• Motivated Reasoning about Public Performance: An Experimental Study of How Citizens Judge the Affordable Care Act (2017, background): “The problem, in these terms, contributes to a less rationalistic interpretation of performance measure and their reception and use consistent with work questioning the rationality of the performance movement (Moynihan 2008; Van de Walle, Steven and Alasdair Roberts 2011; Andersen and Hjortskov 2015)”
• Reconsidering the expectancy disconfirmation model. Three experimental replications (2017, methodology): “Van Ryzin’s (2013) experiment manipulated two core variables in the EDM: expectations and performance.”