The mediating effect of satisfaction on consumers' switching intention

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The relationship between satisfaction and loyalty: A mediator analysis (2014, background): “In contrast, seriously considering switching is an inhibitory factor for those individuals with less knowledge (Antón et al., 2007).”
Business Unethicality as an Impediment to Consumer Trust: The Moderating Role of Demographic and Cultural Characteristics (2013, background): “…lead to repurchase (Reichheld and Aspinall, 1993; Dick and Basu, 1994), there are indications that, in the majority of cases, good experiences with a specific firm induce consumers to continue to make their purchases, increase future interactions, and commit themselves further (Antón et al., 2007).”
Perceived value, service quality, corporate image and customer loyalty: Empirical assessment from Pakistan (2012, background): “Service quality is associated with customers’ attitudes towards service supplier and their intent to stay with the service provider (Anton et al. 2007; Bell et al. 2005; Aydin & Ozer, 2005).”