The relationship between satisfaction and loyalty: A mediator analysis

By A. Picón, Ignacio Castro, José L. Roldán. 2014

212 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/027950910d087589c3815937c77ba6524abd17ff

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Antoni Serra-Cantallops
2. José Ramón-Cardona
3. Fabiana Salvi

In Organizational Behavior and Human Resource Management

1. Antoni Serra-Cantallops
2. José Ramón-Cardona
3. Fabiana Salvi

Citations in the corpus

• The impact of positive emotional experiences on eWOM generation and loyalty (2018, background): “This approach advocates the idea that the foundation of true loyalty is a positive attitude toward the firm (Pic on et al., 2014).”