‘India calling to the far away towns’

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Service employees and self-verification: The roles of occupational stigma consciousness and core self-evaluations (2014, background): “Call center agents located in India wrestle with a different facet of stigmatization as they are encouraged to adopt Anglicized pseudonyms, to conceal their Indian locations, and emulate their customer’s dialects (Taylor and Bain, 2005).”
"Express yourself" / "Stay together": Tensions surrounding mobile communication in the middle-class Indian family (2006, background): “A recurring theme in publications about BPO work is the havoc that overnight hours can play on workers’ health and personal relationships (Taylor & Bain, 2005).”
Labour Power and Labour Process: Contesting the Marginality of the Sociology of Work (2009, background): “The explosion of remote services, especially call or contact centres, highlights this spatial expansion of the mobility power of employers in sectors, such as financial services, previously tied to national economies (Taylor and Bain, 2005).”
Good Gig, Bad Gig: Autonomy and Algorithmic Control in the Global Gig Economy (2018, neutral): “Concerning the impact of technology on organisational forms, many sociological accounts of ICTs, in both high-income and lower-income countries, emphasise the possibilities they entail for high levels of monitoring and measurement of work (Taylor and Bain, 2005; Woodcock, 2017).”