Evaluating passenger services of Asia-Pacific international airports

By Chung-Hsing Yeh, Yu-Liang Kuo. 2003

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Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2015, methodology): “N.A.: Not available. aThis is a representative but not a comprehensive list of references. where k is the number of attributes, Pij is the performance perception of stimulus i with respect to attribute j , and Eij is the service quality expectation for attribute j that is the relevant norm for stimu”
A Fuzzy Linguistic Methodology to Deal With Unbalanced Linguistic Term Sets (2008, background): “The fuzzy linguistic approach [54]–[56] deals with qualitative aspects that are represented in qualitative terms by means of linguistic variables, providing an important tool for solving problems in different areas such as information retrieval [7], [8], [26]–[28], [35], [36], [57], services evaluat”