A new management element for universities: satisfaction with the offered courses

By M. Navarro, M. P. Iglesias, Pilar Rivera Torres. 2005

341 citations recorded by the source corpus.

Subfields: Education, Political Science and International Relations

View Paper: https://www.semanticscholar.org/paper/a73f9cbb43ac9c4478f08fbc34a113fde912ac02

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In Education

In Political Science and International Relations

Citations in the corpus

Quality Management Practice in Higher Education -- What Quality Are We Actually Enhancing? (2008, background): “They also take into account the perspectives of both internal and external stakeholders (Navarro et al., 2005).”
Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, methodology): “Recent literature has also used a single university and collected data from focus group discussions (see, for example, Brown et al., 2009; Douglas et al., 2008; Gatfield et al., 1999; Helgesen and Nesset, 2007; Navarro et al., 2005; Smith et al., 2007; Stodnick and Rogers, 2008; Sultan and Wong, 201”
Dimensions Driving Business Student Satisfaction in Higher Education. (2015, background): “Student satisfaction is a complex concept consisting of several dimensions (Marzo-Navarro et al., 2005a, b; Richardson, 2005).”
Service quality in a higher education context: an integrated model (2012, result): “…university for the purpose of data collection for the present study also conforms to the current studies (Brown et al., 2009; Douglas et al., 2008; Gatfield et al., 1999; Helgesen and Nesset, 2007; Navarro et al., 2005; Oldfield and Baron, 2000; Smith et al., 2007; Stodnick and Rogers, 2008).”
Service Quality and Students' Satisfaction at Higher Learning Institutions: The Competing Dimensions of Malaysian Universities' Competitiveness (2011, background): “However, Navarro et al. (2005) mentioned that students evaluate the quality of organization on the basis of tangibility (teachers), reliability and responsiveness (methods of teaching) and management of the institution and these factors have direct influence on the level of students’ satisfaction.”
Educational value: how students choose university: Evidence from an Italian university (2010, background): “Nowadays universities are facing numerous challenges, the most relevant of which is the change in students' socio-demographics ( Marzo-Navarro et al. , 2005”
European graduates’ level of satisfaction with higher education (2008, background): “Wiers-Jenssen et al. 2002; Alves and Raposo 2004), but not on offerings such as continuing education courses and/or complementary courses ( Marzo-Navarro et al. 2005 ).”