Second-Wave Enterprise Resource Planning Systems: Learning from Adopters' Experiences with ERP: Problems Encountered and Success Achieved

By M. Markus, Sheryl Axline, D. Petrie, Cornelis Tanis. 2003

1,020 citations recorded by the source corpus.

Subfields: Information Systems and Management, Management Information Systems

View Paper: https://www.semanticscholar.org/paper/a31594dc08d81c1aaea81523534755b2778fd278

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In Information Systems and Management

In Management Information Systems

Citations in the corpus

Examining the critical success factors in the adoption of enterprise resource planning (2008, background): “However, the implementation of ERP is a complex exercise, and many adopters have encountered problems in different phases [ 45 ,87].”
Enterprise resource planning: An integrative review (2004, background): “Consequently, successful deployment and use of ERP systems are critical to organizational performance and survival ( Markus et al. , 2000b”
Is strategy being implemented through projects? Contrary evidence from a leader in New Public Management (2012, background): “Project management success is not sufficient for project success and evidence suggests that they are only weakly related (Markus et al., 2000).”
Critical success factors of enterprise resource planning systems implementation success in China (2003, background): “3) Education and training are frequently underestimated and are given less time due to schedule pressures, and less understanding of cross-functional business processes are often reported [18].”
A framework of ERP systems implementation success in China: An empirical study (2005, methodology): “(2) Intended business performance improvements (Al-Mashari et al., 2003; Hong and Kim, 2002; Mandal and Gunasekaran, 2002; Markus et al., 2000; White et al., 1982; Yusuf et al., 2004).”
An investigation of critical management issues in ERP implementation: emperical evidence from Canadian organizations (2003, background): “Shortage of ERP skills and radical process changes brought about by ERP implementation made providing enough and timely training to project persons and users a critical requirement in ERP implementation (Davenport, 2000; Markus et al., 2000 ).”
Enterprise Resource Planning Systems Research: An Annotated Bibliography (2001, neutral): “Only one study focuses on ERP success definition [Markus et al. 2000].”
Implementation Team Responsiveness and User Evaluation of Customer Relationship Management: A Quasi-Experimental Design Study of Social Exchange Theory (2002, background): “The reason for this in the case of CRM implementation is that when the implementation team responds promptly to a user, whether it is regarding the solution to problem report, or simply an inquiry regarding the functionality of the system, the implementation team is signaling an intention to coopera”
Enterprise Resource Planning (ERP): a review of the literature (2007, background): “Since the investment and collective efforts required to implement and run ERP systems are significant to any organisation, the fundamental question of the ERP system’s value has been a key issue.”
Re-conceptualizing Information System Success: The IS-Impact Measurement Model (2008, neutral): “Investments in complex and costly contemporary IS, Enterprise Systems (ES) being the quintessence, are under increasing scrutiny and pressure to justify their value1 (Markus et al., 2003).”
ERP implementation failures in China: Case studies with implications for ERP vendors (2005, background): “It is found that companies experienced problems at all phases of the ERP system life cycle, and many problems occurring in early phases remained unnoticed or uncorrected and manifested themselves in later phases (Markus et al., 2000).”
The Impact of ERP Implementation on Business Process Outcomes: A Factor-Based Study (2007, background): “However, rapid, big bang–style ERP implementations are especially prone to disaster because of the potential for intended and unintended consequences of ERP implementation on the structure of business [ 58 , 96].”
Risk management in ERP project introduction: Review of the literature (2007, background): “If not adequately planned, personalization and adaptation of tools may cause trouble [91,138].”