Re-conceptualizing Information System Success: The IS-Impact Measurement Model

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The Updated DeLone and McLean Model of Information Systems Success (2012, background): “Response time Hamilton and Chervany (1981), Iivari (2005) Sophistication Gable et al.”
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation (2014, background): “Successful customer knowledge creation depends on organizational structures, processes and personal skills [16,19], but it also requires appropriate information systems that can speed up and support knowledge creation processes [2,33,50,53].”
Research on information systems failures and successes: Status update and future directions (2014, background): “…performance (e.g. Devaraj and Kohli 2003; Hendricks et al. 2007; Melville et al. 2004; Sabherwal et al. 2006), as well as efficient and effective business processes or working routines on an individual level (e.g. Burton-Jones and Gallivan 2007; Gable et al. 2008; Igbaria and Tan 1997).”